WARRANTY POLICY
NO REFUNDS/NO EXCHANGES/ALL SALES ARE FINAL
PLEASE KEEP ALL ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD
Transformers/Electrical Components
There are no refunds or exchanges on “purchased” transformers/electrical components. All transformers carry a 1-year warranty except HOTSWAP transformers which carry a 2-year warranty. Under warranty terms, customers will be responsible for the initial shipping (to our warehouse) for testing.
Sculptures
Warranty Policy upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact our Customer Service Department (customerservice@everythingneon.com) within 24 hours. A damage call tag will be issued with UPS for the pick up and return of the product for repair or replacement. UPS will pick up (within 72 hours) the damaged product for inspection and return the item to our warehouse after this routine inspection. Please allow 2-5 days to return the repaired, or a replacement, sign.
Warranty from 30-90 days: All sculptures carry a 90 day warranty from date of purchase. Warranty does not cover customer negligence or physical damage. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In addition, the shipping fees and any repair charges will be the responsibility of the customer. You must contact our customer service department for a Return Material Authorization Number (RMA #) prior to shipping the product back to us. Your return authorization number must be clearly visible on the outside of the carton that is being returned. Unauthorized returns will not be accepted and will be returned to the customer. . Please allow 2-5 days to ship the repaired, or a replacement, product.
Clocks & Picture Frames
Warranty Policy upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact our Customer Service Department (customerservice@everythingneon.com) within 24 hours. A damage call tag will be issued with UPS for the pick up and return of the product for repair or replacement. UPS will pick up (within 72 hours) the damaged product for inspection and return the item to our warehouse after this routine inspection. Please allow 2-5 days to return the repaired, or a replacement, product.
Warranty from 30 days to 1 year: All clocks & picture frames carry a one (1) year warranty from date of purchase. Warranty does not cover customer negligence or physical damage. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In addition, the shipping fees and any repair charges will be the responsibility of the customer. You must contact our customer service department for a Return Material Authorization Number (RMA #) prior to shipping the product back to us. Your return authorization number must be clearly visible on the outside of the carton that is being returned. Unauthorized returns will not be accepted and will be returned to the customer. . Please allow 2-5 days to ship the repaired, or a replacement, product.
Business Neon Sign
Warranty Policy upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for plugging testing) the sign does not light, please contact our Customer Service Department (customerservice@everythingneon.com) within 24 hours. A damage call tag will be issued with UPS for the pick up and return of the sign for repair or replacement. Please allow 2-5 days to return the repaired, or a replacement, sign.
Warranty: All signs carry a (1) year warranty from date of purchase. Hot Swap transformers carry a (2) year warranty. The warranty is based on product being returned for evaluation in both the original inner and outer boxes along with all original packing materials in place. Product not returned in its original packaging will null & void the original warranty. In addition, the shipping fees and any repair charges will be the responsibility of the customer. You must contact our customer service department for a Return Material Authorization Number (RMA #) prior to shipping the product back to us. Your return authorization number must be clearly visible on the outside of the carton that is being returned. Unauthorized returns will not be accepted and will be returned to the customer. . Please allow 2-5 days to ship the repaired, or a replacement, sign.
With Original Packaging
Warranty from 30 days to 1 year: If a sign fails for any reason after (30) days of receipt, the customer will be responsible for the cost of returning the sign to us for evaluation. This will be on our UPS account which affords you the lowest possible cost for shipping plus the insurance for shipping neon (UPS, FEDEX & DHL do not usually honor claims for neon glass breakage during shipping). The charge to return your sign (with the original packaging) is as follows:
o $69 Open and $89 Deco Signs cost to return $21.00
o 13x32 Size sign (or Box size 38 x 10 x 23) cost to return $21.00
o 20x37 Size sign (or Box size 43 x 10 x 29) cost to return $36.00
o 24x31 Size sign (or Box size 37 x 11 x 31) cost to return $38.00
Without Original Packaging
Warranty from 30 days to 1 year: If a sign fails for any reason after (30) days of receipt, the customer will be responsible for the cost of returning the sign PLUS the purchase of the packaging materials. The entire sign must be returned for evaluation. Customer will purchase the packaging material from our inventory. Credit card billing authorization will be requested from the customer. The packaging material will ship to the customer so that the product can be returned (in the original packaging) for evaluation. UPS return labels, shipping instructions and the RMA# will be sent (via email). This will be on our UPS account which affords you the lowest possible cost for shipping as well as insurance for shipping neon (UPS, FEDEX & DHL do not usually honor claims for neon glass breakage during shipping). The charge to return your sign is as follows:
o $69 Open and $89 Deco Signs cost of shipping and packaging material is $21.00
o 13x32 Size sign (or Box size 38 x 10 x 23) cost of shipping and packaging material is $56.00
o 20x37 Size sign (or Box size 43 x 10 x 29) of shipping and packaging material is $81.00
o 24x31 Size sign (or Box size 37 x 11 x 31) of shipping and packaging material is $83.00
The applicable charges must be billed prior to issuing a Return Material Authorization Number (RMA#). An authorization to bill your credit card will be requested (via email). The packaging materials, shipping instructions (informing you of “how” and “where” to ship your sign) will accompany the email.
NOTE: If you agree to our warranty terms, please inform us (customerservice@everythingneon.com) so that we may email the authorization for credit card billing. Also, please inform us if the original packaging material is available.
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